What​ ARE THE medigap helpline Services?​​​​

The Medigap Helpline is a free, confidential counseling service for ALL Medicare beneficiaries, including disabled individuals and those age 65 and over. Insurance counselors at the Medigap Helpline can help with questions about various health insurance topics at no cost to the caller. 

The Medigap Part ​D & Prescription Drug Helpline is a free, confidential counseling service for Medicare beneficiaries aged 60 and over who need assistance with prescription drug coverage options. 
Medigap Helpline Servies has no con​nection to any insurance company and counselors do not endorse or express any opinion as to the worth or value of any policy or insurance product. A counselor's purpose is to help beneficiaries understand their options so they may make their personal decisions based on their individual needs.

Download Medigap Helpline Program Fact Sheet.​

Click here to watch an informational video:


​2023 Medicaid Unwinding

     The Covid-19 Public Health Emergency has ended.  This begins the Medicaid Unwinding process        to have all members go through a renewal process.  Letters have been sent to members informing them of their renewal dates.  View this Medicaid Unwinding​ article 
          for  more information. ​ If on Medicare and losing Medicaid, Medigap counselors are                               available to assist with questions.                  


ALERT: CMS's Reminder to all Beneficiaries re: Medicare Card

Gua​rd your Medicare card and number like a credit card! Don't share your number, laminate it, make copies, or let anyone else make a copy. If you need an official replacement card, you can print or order one at Medicare.gov or call 1-800-MEDICARE (1-800-633-4227).

Protect you​r Medicare card and Medicare Number by only sharing this information with health care providers, insurance compa​nies or health plans (and your licensed agents or brokers), or people like us who you trust to work with Medicare.

Reminder: ​The Medicare Advantage Open Enrollment​​ Period began January 1 and runs through March 31st.  If a person is enrolled in a Medicare Advantage plan, this enrollment period would allow a person to either switch to a different advantage plan or disenroll and return to Original Medicare and will get a SEP to enroll into a separate Prescripton Drug Plan​.  View this Article
​for futher info​rmation.

​Former Commissioner of Insurance Mark Afable meets with the Medigap Helpline Services staff at the Board on Aging and Long Term​ Care.  Seen here speaking with Vicki Buchholz, Medigap Helpline Services Supervisor about the counseling the programs give to Medicare beneficiaries in Wisconsin. 

Learn more about our state's Investment in 
Medigap Helpline for Wisconsin Seniors.

Medigap Leads Jill Helgeson and Nick Lutes attend Governor Ever’s bill signing related to providing 100-day prescription drug supplies under SeniorCare.


Medigap Helpline Services are provided by the State of Wisconsin Board on Aging and Long Term Care at no cost. There is no connection with any insurance company. The program is funded by the Wisconsin State Health Insurance Assistance Program (SHIP) under grants from the federal Administration for Community Living and the Wisconsin Office of the Commissioner of Insurance.

The Medigap Helpline is a telephone counseling service. It is part of the State Health Insurance
Assistance Program (SHIP).