MEDIGAP HELPLINE
MEDIGAP PART D &
PRESCRIPTION DRUG HELPLINE
1-855-67PARTD
(1-855-677-2783)
What ARE THE medigap helpline Services?
The State of Wisconsin Medigap Helpline and Medigap Part D & Prescription Drug Helpline are a part of
the Wisconsin State Health Insurance Assistance Program (SHIP). The Medigap Helpline Programs are statutorily authorized and provide free telephone counseling services, public education, and training for professionals regarding Medicare-related insurance and Long Term Care insurance for individuals in Wisconsin. The toll-free telephone number for the Medigap Helpline, 1-800-242-1060, can be found on the back of the Wisconsin Medicare & You book.
The insurance counselors at the Medigap Helpline are certified SHIP counselors and can assist individuals in navigating Medicare-related insurance coverage options. Counselors are required to obtain and maintain State of Wisconsin Insurance Licenses for Life and Health Insurance. The counselors are apart of the SHIP program and are not connected to any insurance company, meaning they cannot endorse one insurance company over another.
The Medigap Part D and Prescription Drug Helpline is a toll-free helpline designed to assist individuals in understanding and selecting suitable Medicare-related prescription drug coverage.
Click here to watch an informational video:
Changes to Medicare Drug Plans in 2025
Due to the Inflation Reduction Act (IRA) indidividuals with Medicare prescription drug coverage in 2025 will have the most comprehensive benefit changes since the program was launched in 2006. In 2025, all beneficiaries enrolled in Part D will have their annual out-of-pocket prescription drug costs capped at $2,000 per year. Additionally, the Medicare Prescription Payment Plan, which will be offered by all Part D plans starting next year, will allow individuals with Medicare prescription coverage the option to spread the costs of their prescription drugs over the calendar year.
Link: Medicare Drug Plan Changes 2025 - CMS
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ALERT: CMS's Reminder to all Beneficiaries - Medicare Card
Guard your Medicare card and number like a credit card! Don't share your number, laminate it, make copies, or let anyone else make a copy. If you need an official replacement card, you can print or order one at Medicare.gov or call 1-800-MEDICARE (1-800-633-4227).
Protect your Medicare card and Medicare Number by only sharing this information with health care providers, insurance companies or health plans (and your licensed agents or brokers), or people like us who you trust to work with Medicare.
Medigap Helpline Services Supervisor (Nick Lutes) attends Governor Ever’s bill signing related to providing 100-day prescription drug supplies for Wisconsin SeniorCare Members.
Former Commissioner of Insurance Mark Afable meets with the Medigap Helpline Services staff at the Board on Aging and Long Term Care. Medigap Helpline staff share information about the counsling avaliable to Medicare beneficiaries in Wisconsin.
Medigap Helpline Services are provided by the State of Wisconsin Board on Aging and Long Term Care at no cost. There is no connection with any insurance company. The program is funded by the Wisconsin State Health Insurance Assistance Program (SHIP) under grants from the federal Administration for Community Living and the Wisconsin Office of the Commissioner of Insurance.
The Medigap Helpline is a telephone based counseling service. It is part of the Wisconsin State Health Insurance
Assistance Program (SHIP).
