No matter where you live in the Badger state, travel through life with confidence. The Board on Aging and Long Term Care exists to help you understand your options regarding aging, long term care, Medicare and prescription drug coverage. Start here to get your questions answered.
The Medigap Helpline Services are free, confidential counseling services for Medicare beneficiaries.
call 1-800-242-1060, Prescription Part D call 1-855-677-2783
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In Wisconsin, the Ombudsman Program has statutory authority to provide advocacy services on behalf of long term care consumers aged 60 and over.
call 1-800-815-0015
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The Volunteer Ombudsman Program strengthens the advocacy services provided by the Long Term Care Ombudsman Program to people living in nursing homes.
call 1-800-815-0015
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Mission
The mission of the Board on Aging and Long Term Care is to advocate for the interests of the state's long term care consumers and Medicare beneficiaries, to inform those consumers of their rights, and to educate the public at large about health care systems, Medicare and long term care.
VisionThe Board is the premiere resource for information and advocacy for our client population and is an integral part of the ever-changing system for long term care delivery in Wisconsin. The Board will increase its visibility by expanding its role and recognition as a leader and model of advocacy on the state and national stage.
ValuesThe Board subscribes to and defends the values of: respect and dignity for the individual; protection of the right of the individual to be free from threats to health, safety and quality of life; fairness and transparency; and open, clear and consistent communication. Agency staff and volunteers provide valuable services consistent with the spirit and intent of these values.
Who We ServeThe Board on Aging and Long Term Care and its programs are charged by Wisconsin Law to work to protect the interests of citizens of this state who are aged 60 or over and who reside in long term care facilities or who are consumers of managed care (Family Care, PACE, Partnership) or IRIS (Include, Respect, I Self-Direct) Programs through our Long Term Care Ombudsman Program. Our Volunteer Ombudsman Program serves individuals age 60 or over who are residents of long-term care homes in Wisconsin. Our Medigap Helpline and Prescription Drug Helpline provides free confidential counseling services for all Medicare beneficiaries, including disabled individuals and those age 65 and over.
1402 Pankratz Street, Suite 111Madison, Wisconsin 53704Ombudsman Program/Volunteer Program: 1-800-815-0015Medigap Helpline: 1-800-242-1060Medigap Part D & Prescription Drug Helpline: 1-855-677-2783Fax: 1-608-246-7001Email: BOALTC@Wisconsin.GovWebsite: longtermcare.wi.gov