Board on Aging and Long Term Care

Ombudsman Program
Volunteer Ombudsman Program
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Advocating for Resident Rights

Ombudsmen assist long term care consumers and their families and friends to understand and exercise rights that are guaranteed by law, both at the federal and state levels. Ombudsmen work tirelessly to insure that rights are supported and promoted in all long term care facilities and provider agencies.

 Long term care consumers have the right to:

  • Be treated with respect and dignity;
  • Be free from chemical and physical restraints;
  • Manage their own finances;
  • Voice grievances without fear of retaliation;
  • Associate and communicate privately with any person of their choice;
  • Send and receive personal mail;
  • Have personal and medical records kept confidential;
  • Apply for state and federal assistance without discrimination;
  • Be fully informed of their rights, services available and all charges prior to admission to a facility or enrollment into a program; and
  • Be given advance notice of transfer, discharge, disenrollment, termination or changes in services.


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Board on Aging & Long Term Care
1402 Pankratz Street, Suite 111
Madison, Wisconsin  53704-4001
FAX:  608 246 7001