Board on Aging and Long Term Care
1402 Pankratz Street
Madison, WI 53704-4001
FAX: (608) 246-7001
Ombudsman Program 1 800 815-0015
To find the Ombudsman for your county see click here.
Volunteer Ombudsman Program 1 800 815-0015
Medigap Helpline 1 800 242-1060
Part D Helpline 1 855 677-2783
Contacting the Board's Programs
Ombudsman Program: The Board on Aging and Long Term Care advocates for people aged 60 and older, who reside in a Nursing Home (NH), Community Based Residential Facility (CBRF), Residential Care Apartment Complex (RCAC), Adult Family Home (AFH) and those who receive funding through the Community Options Program (COP) and Family Care.
You may relay a complaint or concern directly to our Ombudsman Intake Specialist by calling 1 800 815-0015 for assistance. Or, you may use the following link to submit a complaint or concern to the Ombudsman Program. Calls to the Ombudsman Program are confidential.
Go to Ombudsman Complaint Form
Volunteer Ombudsman Program: Sign up today to be a volunteer advocate for residents in nursing homes in your community. Make a difference in the lives of others and your own. Complete the form on-line or call toll-free 1 800-815-0015 for more information.
Medigap Helpline: This Program provides detailed information to persons who are eligible for or are seeking access to government-operated insurance programs such as Medicare and Medicaid. Counselors are experienced in working with private insurance companies that coordinate with Medicare. Calls to the Medigap Helpline are confidential. You may speak directly to a Medigap Counselor by calling 1 800-242-1060. You may also complete the Medigap Helpline comment form.
Medicare Part D and Prescription Drug Helpline: Counselors work with persons aged 60 and over who have questions about prescription drug insurance including Medicare Part D and Wisconsin Seniorcare. The counselors will also aid in exploring other coverage options for prescription drug coverage. Call toll free 1 855-677-2783 to speak with a Presription Drug counselor.