We are actively monitoring the COVID-19 situation and the implications it has for our long-term care residents, consumers and their families. Long-term care residents and consumers still have the right to access the Ombudsman Program and Board on Aging and Long Term Care advocacy services. Please do not hesitate to contact us with any questions or concerns.
The Board on Aging and Long Term Care consists of seven appointed Board Members and Agency staff, led by Executive Director/State Ombudsman, Heather Bruemmer, who operate the Long Term Care Ombudsman, Volunteer Ombudsman, and Medigap Helpline Services.
The mission of the Board on Aging and Long Term Care is to advocate for the interests of the state's long term care consumers, to inform those consumers of their rights, and to educate the public at large about health care systems and long term care.
The Board on Aging and Long Term Care is the premier resource for information and advocacy. The Board will increase its visibility and accessibility by expanding its role and recognition as an advocacy leader.
The Wisconsin Board on Aging and Long Term Care subscribes to and defends the values of: respect and dignity for the individual; protection of the right of the individual to be free from threats to health, safety and quality of life; fairness and transparency; and open, clear and consistent communication. Our staff and volunteers provide services consistent with the spirit and intent of these values.
State of Wisconsin - Board on Aging & Long Term Care
1402 Pankratz Street, Suite 111
Madison, Wisconsin 53704
1-800-815-0015 Ombudsman Program/Volunteer Program
1-800-242-1060 Medigap Helpline
1-855-677-2783 Medigap Part D
& Prescription Drug Helpline
The Board on Aging and Long Term Care, as an agency of Wisconsin State Government, makes no endorsement or recommendation as to the value, quality or appropriateness of any service provider, product or program related to the delivery of long term care or Medicare-related insurance.